These Terms and Conditions (“Terms”) govern the use of the website located at www.haakaapump.co.uk (the “Site”) and any related services provided by Haakaa UK Ltd. (“Haakaa”, “we”, “us” or “our”). By accessing this Site you agree to be legally bound by these Terms without limitation or qualification. Please read them carefully.
1. Introduction
The Site is owned and operated by Haakaa UK Ltd. We are a company registered in England and Wales under company number 12345678.
These Terms govern your use of the Site and any orders you place through it. They do not alter any other agreements you may have with Haakaa, including product warranties. By accessing the Site you confirm your agreement to these Terms. If you do not agree, do not use the Site.
2. Use of the Site
2.1 The Site allows you to browse and purchase Haakaa’s range of breastfeeding and baby products online. You must be at least 18 years or older to place an order through the Site.
2.2 Parts of the Site may allow you to post content or communicate with other users. When you do so, you retain ownership of your content but grant us a perpetual, royalty-free license to use it in connection with operating the Site.
2.3 You agree to only use the Site for its intended function, and not for any fraudulent, unlawful or improper purposes. You will comply with all applicable laws when accessing or using the Site.
2.4 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice for any reason. Reasons may include violating these Terms or our other policies.
3. Privacy and Data Use
3.1 Any personal data you provide through the Site will be handled in accordance with our Privacy Policy. Please review the Privacy Policy prior to using the Site.
3.2 By submitting data to the Site, you confirm you have the necessary permissions to share it with us, and that the data is accurate.
3.3 Parts of the Site may use cookies and similar tracking technologies. Our Cookie Policy explains these technologies and allows you to control them.
4. Intellectual Property Rights
4.1 The Site and all materials on it are the property of Haakaa or its licensors. Accessing the Site does not transfer any intellectual property rights to you.
4.2 You may only use content on the Site as permitted by these Terms or with our express prior written consent. Otherwise all rights are reserved.
4.3 You must retain all copyright, trademark and proprietary notices contained in original Haakaa materials you access through the Site.
4.4 It is strictly prohibited to copy, store, edit, change, prepare derivative works from or modify Site content in any way without Haakaa’s explicit prior written consent.
5. Accuracy of Information
5.1 While we try to ensure information on the Site is accurate, we provide it “as-is” and make no representations or warranties regarding it. You should independently confirm any important information accessed via the Site.
5.2 Prices and availability of products may change without notice. We cannot guarantee items will be in stock.
5.3 We may make improvements, corrections or changes to Site content, products, services, and the applicable Terms and Policies at any time without notice.
6. Orders and Payment
6.1 The Site allows you to place binding orders for the purchase of products displayed. Product availability and prices may vary over time.
6.2 You agree to pay the prices displayed plus any applicable shipping costs and taxes. Prices do not include delivery unless expressly stated.
6.3 Promotional prices only apply during the period stated. All offers are subject to availability.
6.4 If the price listed was incorrect due to an error, we may cancel your order and notify you of this cancellation.
6.5 We accept payments through all major credit cards and online payment platforms. All payment details are captured and processed by trusted third-party providers.
6.6 Payment card charges will appear on your statement as HaakaaUK. By submitting payment details, you agree to allow us to securely charge your provided payment method to complete transactions.
6.7 If you pre-order an item scheduled for future release, you authorize us to charge your card when the item ships.
7. Shipping and Delivery
7.1 We will make reasonable efforts to meet any delivery estimates provided, but cannot guarantee delivery times. We are not liable for any delays.
7.2 Products will only ship once full payment has been received and authorized.
7.3 Delivery may be refused or delayed in exceptional circumstances like customs delays, natural disasters, and national restrictions. We will notify you of any exceptional delays.
7.4 Shipping fees will be calculated at checkout based on your location, order value, weight, and other factors. All taxes/duties are the responsibility of the customer.
7.5 You must provide a valid shipping address where someone is available to receive and sign for the package. We are not liable for deliveries signed for at the provided address.
7.6 If no one is available to sign, the carrier may leave the package or attempt re-delivery per their own policies. We are not responsible for deliveries left by a carrier.
7.7 Packages returned to us as undeliverable will be refunded minus return shipping fees, provided you did not supply an incorrect address.
8. Returns and Refunds
8.1 You have the right to return products in original packaging within 30 days of delivery for a full refund. Customized, perishable or intimate items may have different return policies stated at time of purchase.
8.2 To start a return, contact Customer Service. We will provide instructions and arrange pickup/return shipping.
8.3 Refunds will be issued to the original payment method once the return is fully processed. Please allow 5-7 business days. Refunds may take longer for returns initiated near the 30-day limit.
8.4 You are responsible for return shipping costs unless the product was shipped in error, damaged or defective. In cases of our error, we will provide a prepaid return label.
8.5 All returned items should be unused with original tags/packaging. We reserve the right to refuse a refund for items that are damaged, used, or missing parts/packaging.
9. User Content
9.1 The Site may allow you to upload your own content like reviews, photos, videos, etc. You retain ownership of any content you submit, but grant us a broad license to use it.
9.2 You agree that by uploading user content, you permit us to reproduce, distribute, publish, display, edit, delete, and use it in any form and for any purpose related to operating the Site and our business. This broad license ends when you delete the content or your account.
9.3 You represent and warrant you have all necessary rights to the content you upload or share on the Site and that it does not violate these Terms or any applicable laws. You are solely liable for any content you upload, including any legal claims from third parties related to it.
9.4 We reserve the right to remove or disable any user content on the Site at our discretion.
10. User Accounts
10.1 Parts of the Site may require you to register for an account. You must be at least 18 years of age to create an account.
10.2 You represent and warrant that all information provided for your account is current, complete, and accurate.
10.3 You agree to immediately update your account information if it changes or is no longer accurate. We reserve the right to suspend accounts with out-of-date information.
10.4 Each person may only register and maintain one account. It is prohibited to create multiple accounts or use another person’s account.
10.5 You have complete responsibility for securing and maintaining the confidentiality of your username and password. You agree to promptly notify us of any unauthorized account use. Requests for password resets should only be made by the account owner.
10.6 We reserve the right to suspend, delete, or prohibit access to an account at any time for violation of these Terms, site policies, or applicable law. Reasonable notice will be provided via the email address associated with the account.
11. Links to Third-Party Websites
11.1 The Site may contain links allowing you to leave our Site and access external websites not operated by Haakaa. Linked sites may have their own terms and conditions and privacy policies.
11.2 Haakaa does not control, review, endorse or make any representations about third-party websites you access from our Site. We are not responsible for the content, terms, privacy policies or practices of any third-party sites.
11.3 Your use of third-party sites is at your own risk. We encourage you to review the policies of any site you visit.
12. Disclaimers and Limitations of Liability
12.1 The Site and all its content are provided on an “as-is” basis without representations or warranties of any kind, whether express or implied. We expressly disclaim all statutory or implied warranties including merchantability, fitness for a particular purpose and non-infringement.
12.2 We do not warrant the Site will operate error-free or that defects will be corrected. We make no guarantee regarding site uptime or availability.
12.3 Certain jurisdictions do not allow limitations of liability relating to implied warranties or consequential damages. In such jurisdictions our liabilities will be limited to the maximum extent permitted by law.
12.4 We are not liable for any indirect, punitive, special, incidental or consequential damages arising from your use of the Site.
12.5 You agree we will not be liable for any loss, corruption or breach of data transmitted over our systems or on the Site. You acknowledge you are solely responsible for backing up your data and content.
12.6 Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or fraudulent misrepresentation caused by negligence which cannot be excluded under English law.
12.7 If you have a dispute with other Site users, you agree to release Haakaa from any and all claims or liability related to such disputes.
12.8 Our total liability arising from or related to your use of the Site under any theory of law will not exceed £100. This limitation applies regardless of whether we were informed of the possibility of damages or aware of issues that could result in damages.
13. Indemnification
13.1 You agree to fully indemnify, defend and hold harmless Haakaa and our officers, directors, employees and suppliers from any claims, damages, losses, liabilities, costs or expenses (including reasonable attorney fees) arising from:
a) Your breach of these Terms, site policies, or violation of any applicable laws;
b) Any content or information you submit, post, transmit through the Site;
c) Your unauthorized use of the Site or Site content;
d) Your negligent or intentional misconduct;
e) Your violation of any third party rights, including intellectual property rights;
f) Any other party’s access/use of the Site with your account credentials where applicable.
13.2 You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you.
14. Governing Law and Jurisdiction
14.1 These Terms are subject to the laws of England and Wales. You agree any disputes not resolved directly between the parties will be referred to the courts of England and Wales.
14.2 If any provision in these Terms is held invalid by a court of competent jurisdiction, the remaining provisions will remain valid and unaffected.
15. Changes to the Terms
15.1 We may update or change these Terms occasionally to reflect changes in our products, Site, or for other operational reasons. We will post the revised Terms on the Site and update the “Last Updated” date at the top.
15.2 Your continued use of the Site after revisions become effective constitutes acceptance of the revised Terms. If you do not wish to be bound by the revisions, you should cease use of the Site.
15.3 If revisions substantively change your rights/obligations or alter accepted industry practices, we may also notify you via email.
16. Contact Details
If you have any questions about these Terms, please contact:
Email: [email protected]
Phone: 0800-133-7987
Address:
Haakaa UK Ltd.
110 High Holborn
London, WC1V 6JS
United Kingdom
These Terms were last updated on 1 January 2023.