At Haakaa, we are committed to protecting your privacy. We understand how important it is to keep your personal information safe, especially when shopping online.
This Privacy Policy explains how we collect, use, share, and protect personal data from those who visit our website or make purchases through www.haakaapump.co.uk (“Site”). Please take a moment to fully review this policy.
What Information We Collect
We want to be transparent about what information we collect when you use our Site and how we use it to deliver the best shopping experience. The categories of personal data we may collect include:
- Contact information such as name, shipping/billing address, email, and phone number when you create an account or place an order.
- Payment information such as payment card details and billing information that we collect via secure encryption to process transactions.
- Order information including details about the products you purchase, prices, shipping, taxes, discounts, etc.
- Communications that you direct to us, such as contacting customer service via phone, email, chat, social media, review features, surveys, contests, etc. These communications are stored to assist you.
- Website usage data related to how you interact with our Site, such as pages visited, items viewed, links clicked, IP address, browser type, time and date of access, crash reports, etc. We use common tracking tools like cookies to collect this data.
- Marketing preferences indicating if you have consented to receive our marketing communications and in what form (email, text, etc.). You can opt-out anytime.
- Social media data that you make public or give us permission to access like profile info, posts, likes, etc. if you link your social media account to our Site.
We aim to collect only the data needed to deliver orders, enhance the shopping experience, and communicate with customers. We will ask for your consent before collecting any sensitive data. You have control over what you share.
How We Use the Information
The data we collect allows us to deliver orders, improve our service, and communicate effectively with our customers. Here are some examples of how we use your information:
- Process, fulfill and follow up on your orders.
- Send important account, order and shipping confirmations/updates.
- Provide customer service and support.
- Personalize shopping experiences like product recommendations.
- Send marketing communications according to your contact preferences.
- Conduct research to improve our products and Site.
- Prevent fraud, spam, security breaches or other criminal activity.
- Comply with legal obligations like paying taxes.
- Enforce our Terms of Service or other legal rights.
We use anonymous aggregated data about Site visitors for market research and reporting purposes. Beyond that, we only process your data for the purposes stated when collected or per your consent.
How We Share Information
Haakaa does not sell your personal data to any third parties. The information collected is only shared in the below circumstances:
Service Providers
We may share necessary data like contact info and order details with service partners that assist us in:
- Payment processing
- Fraud prevention
- Marketing/advertising
- Fulfillment/delivery
- Analytics/site performance
- Customer support
These services act as processors on our behalf, under strict contracts to safeguard data security and only use info as we specify.
Legal Compliance
We may be required to share data with law enforcement, government agencies, or authorized third parties when compelled by subpoena, court order, or other legal procedure. We will aim to provide notice when legally possible.
Sale or Acquisition
If the company undergoes a merger, acquisition, bankruptcy, dissolution, etc. your data may be transferred. You will be notified via a prominent notice on our Site.
With Your Consent
For any other sharing not covered in this policy, we will ask for your explicit consent prior to sharing your personal data. You can revoke consent at any time.
Data Retention
We retain your data only as long as needed to fulfill the purposes outlined in this policy, unless longer retention is required by law. How long data is stored varies based on the type collected:
- Account information is stored until you close your account.
- Purchase data is stored for as long as required by tax audit purposes – generally 7 years.
- Marketing data is stored until you unsubscribe or opt-out.
- Site usage data is stored in aggregated form.
- Communications like support tickets are stored until no longer needed to serve you.
When personal data is no longer needed, we securely delete or destroy it. Should you choose to close your account or unsubscribe, we will remove your data within 30 days of request confirmation.
Data Security
Protecting your data is our top priority. We employ robust physical and technological security safeguards like:
- Encryption of data in transit and at rest.
- Secure server protocols (SSL/TLS).
- Access controls and role-based permissions.
- Regular system monitoring and testing.
- Limited employee system access.
While we strive for optimal security, no data transmission or storage can be 100% secured. We cannot guarantee the security of our systems. You transmit all data at your own risk.
Cookies and Similar Tracking
Our Site uses first-party and third-party cookies and similar technologies to enhance site functionality, improve performance, conduct research/analytics, and serve ads tailored to your interests. You can control cookie preferences through your browser settings and other tools. Declining cookies may impact your Site experience.
Third-Party Links
Our Site may contain links to other websites not controlled or operated by Haakaa. We are not responsible for the privacy practices of third party sites. We suggest reviewing the privacy policies of any site you visit through a third-party link.
Children’s Privacy
Our Site is intended for adult users only. We do not knowingly solicit or collect personal data from children under 18. If we are notified or discover that a minor’s data has been submitted, we will delete this data.
Your Data Rights
We want you to remain in control of your personal data. You have the following rights:
- Access your data – You may request a copy of the personal data we hold about you.
- Amend your data – You have the right to correct/amend any incomplete or inaccurate data we have about you.
- Delete your data – You may request we erase your personal data, and we will comply unless the law requires us to keep it.
- Withdraw consent – If you have consented to our processing of your data, you may withdraw this consent at any time.
- Portability – You may request we provide you with certain personal data for your own use or transmission to another service.
- Object to processing – You can object to any processing of your data based on legitimate business interests. We will cease processing unless we have compelling justification to continue.
To make a request regarding your personal data, please contact our Data Protection Officer at the email below. We aim to honor requests within 30 days wherever possible.
If you are located in the EU, you also have the right to lodge a complaint with your local supervisory authority regarding our data practices.
Changes to this Policy
We reserve the right to amend this Privacy Policy at any time to reflect operational changes. We will post the revised policy on our Site. Any major changes impacting user rights will be notified via prominent notice on our homepage.
Contact Our Data Protection Officer
If you have any concerns, questions or requests related to this Privacy Policy or data practices, please contact our Data Protection Officer at:
Email: [email protected]
Phone: 0800-133-7987
Address:
Haakaa UK Ltd.
110 High Holborn
London, WC1V 6JS
United Kingdom
We are committed to working with you to obtain a fair resolution of any issue. Thank you for putting your trust in Haakaa!